International Patient Assistance Center

The International Patient Assistance Center at Samitivej Chonburi Hospital is dedicated to providing comprehensive services to both local and international patients seeking medical specialists' expertise, personalized patient care, and modern technology. The center's experienced and trained staff offer genuine care and comfort to patients, understanding the unique needs of international patients and providing assistance before, during, and after their visit to the hospital. 

Services Offered: 

• Medical services: Providing professional recommendations for treatment options and doctors, arranging medical appointments within 24 hours, offering transparent price estimates for treatment courses, and facilitating teleconsultations. 

• Travel Arrangements: Assisting with medical evacuation and repatriation, flight and accommodation arrangements, complimentary visa application and extension services, airport reception, and transport to the hospital. 

• Language assistance and Special services: Multi-language translation and interpreter services, special food and beverage arrangements, and religious arrangements upon request. 

• Post-care support: Embassy contact assistance and other services upon request. 

• Health Insurance: The hospital has contracts with major international and Thai insurance companies, allowing for direct billing and reimbursement for medical treatments. 

Medical Coordination Office: 

The Medical Coordination Office is a unique and complimentary service that provides streamlined access and individual cultural support for international patients. From the initial inquiry to the return home, Coordination Physicians and cultural support officers are available to assist patients. Services include free specialist recommendations, assistance with international insurance and third-party payments, embassy contact assistance, and travel and accommodation help and advice. 

Travel Insurance: 

Patients are advised to study their travel insurance coverage types to ensure it covers medical expenses and complications that may arise during or as a result of treatment. Medical tourism complications insurance is recommended for travelers seeking medical treatment internationally. 

Direct Billing and Reimbursed Billing: 

The hospital offers direct billing for procedures covered by insurance companies with which they have contracts. For other insurance companies, reimbursed billing may apply, requiring patients to pay first and then seek reimbursement later. 

The International Patient Assistance Center aims to provide international patients with a seamless and comfortable experience, ensuring their medical needs are met with the highest level of care and support throughout their journey. For inquiries and assistance, patients can contact the center's dedicated hotline at +66 33 038 888. 

The International Patient Assistance Center at Samitivej Chonburi Hospital offers medical services, travel arrangements, language support, insurance coordination, and post-care aid for international patients. Key features include quick appointment setups, direct insurance billing, and personalized cultural support. Contact: +66 33 038 888.