Thailand – The Civil Aviation Board of Thailand has issued new regulations that will take effect on May 20, 2025, aimed at strengthening the rights of air passengers on both domestic and international flights—particularly in cases of delays or cancellations. Under the new rules, airlines are required to provide varying levels of assistance and compensation based on the duration of the delay.

For international flights delayed more than 2 hours, airlines must provide food, drinks, and access to communication. If the delay exceeds 5 hours, passengers are entitled to cash compensation of 1,500 baht or alternative compensation of equal value, such as vouchers or frequent flyer miles, along with accommodation and transportation if necessary.

If the delay exceeds 10 hours, passengers may choose compensation based on flight distance—ranging from 2,000 to 4,500 baht—or equivalent alternatives, in addition to refund or rebooking options.

In cases of flight cancellations or denied boarding, similar compensation policies apply—unless passengers are notified at least 7 days in advance or offered rebooking on a flight departing within 3 hours of the original schedule.

Domestic flight compensation has also been increased: 1,200 baht for delays over 5 hours, and 1,500 baht for cancellations—double the previous amounts. However, no compensation is required in cases of force majeure.

The new regulation also mandates that airlines must care for passengers during tarmac delays exceeding 3 hours, including providing proper ventilation, temperature control, restroom access, medical assistance, and the right to deplane if takeoff is significantly delayed—unless prevented by safety or air traffic control considerations.

The Civil Aviation Authority of Thailand (CAAT) will launch a public awareness campaign to ensure effective compliance and to safeguard consumer rights.

 

Source: 

The Civil Aviation Authority of Thailand (CAAT)

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